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My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your
battery, then turn your phone on
• Check the battery power level, charge for at least 20
minutes
• If it still does not work, please reset the phone using the
power key and the # key
My phone has not responded for several minutes
• Restart your phone by pressing and holding the key
• Remove the battery and re-insert it, then restart the
phone
• If it still does not work, please reset the phone using the
power key and the # key
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please reset the phone using the
power key and the # key
My phone can't charge properly
• Make sure you are using an Alcatel battery and the
charger from the box
• Clean the battery contact if it’s dirty
• Make sure your battery is inserted properly before
plugging in the charger
• Make sure that your battery is not completely
discharged; if the battery power is empty for a long
time, it may take around
• 20 minutes to display the battery charger indicator on
the screen
• Make sure charging is carried out under normal
conditions (0°C to +45°C)
• When abroad, check that the voltage input is compatible
My phone can't connect to a network or “No service”
is displayed
• Try connecting in another location
• Verify the network coverage with Optus
• Check with Optus that your SIM card is valid
• Try selecting the available network(s) manually
My phone can't connect to the Internet
• Check that the IMEI number (press *#06# ) is the same
as the one printed on your warranty card or box
• Make sure that the internet access service of your SIM
card is available
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
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