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Troubleshooting
When I try to launch Remote Support, I get Support session could not be
started, please retry.
Cause 1
The Remote Support server is down.
Solution 1
Contact the person running your Remote Support server.
Cause 2
Linux OS is in bad state.
Solution 2
Reimage workstation and try again.
When I try to open the Reconfig WiFi and Storage Device diagnostics
options from within Remote Support, I enter the correct sudo password but I
get an “incorrect password” message.
Cause 1
The Reconfig WiFi and Storage Device diagnostics options cannot be opened from
within Remote Support.
Solution 1
To access the Reconfig WiFi and Storage Device options, exit Remote Support, open
an Oracle Linux command prompt, and then type startd to start the Universal Diagnostic
Utility.
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