Oral-B GENIUS 9000 - User Manual

Other manuals for Oral-B GENIUS 9000

Instruction Manual117 pages

Questions and Answers

C
Christopher RosarioJul 27, 2025
Why is my Oral-B Electric Toothbrush not connecting to the app?
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  Thomas RamirezJul 27, 2025
  If your Oral-B Electric Toothbrush handle isn't working with the Oral-B app, here are a few things to check: * Make sure the Oral-B app is turned on. * Ensure Bluetooth is enabled on your smartphone (refer to your phone's manual for instructions). * Activate radio transmission on the handle by pressing the on/off and mode buttons for 2 seconds until the radio transmission display turns on. * If the Bluetooth connection was lost, pair the handle and smartphone again via the app settings, keeping your smartphone nearby. * Confirm your smartphone supports Bluetooth 4.0 (or higher). If not, check the App Store or Google Play for compatible smartphones. * Note that radio transmission is disabled when the handle is on the plugged-in charger.
B
Barry HansenAug 6, 2025
How to fix Oral-B Electric Toothbrush not charging?
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  Dawn GibbsAug 6, 2025
  If your Oral-B Electric Toothbrush handle isn't charging, consider the following: * If the battery is very low, the charging lights might not flash immediately; allow up to 30 minutes. * Ensure the ambient temperature for charging is between 5 °C and 35 °C.
M
Maria WilliamsAug 11, 2025
What to do if new Oral-B Electric Toothbrush won't turn on?
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  howardjohnAug 11, 2025
  If your Oral-B Electric Toothbrush handle isn't operating during its first use, it might be because the battery has a very low charge level and no lights illuminate. Charge it for at least 30 minutes.
A
ambermartinezAug 16, 2025
How to reset Oral-B GENIUS 9000 Electric Toothbrush?
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  Michael Bright Jr.Aug 16, 2025
  To reset your Oral-B Electric Toothbrush to factory settings (if you want the original app functionality), press and hold the on/off button for 10 seconds until all indicator lights double blink simultaneously.
C
Charles RussellAug 21, 2025
Why does my Oral-B GENIUS 9000 keep stuttering?
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  Felicia AyalaAug 21, 2025
  If your Oral-B Electric Toothbrush is making short stuttering sounds or flashing lights every 30 seconds or after 2 minutes, or if the timer isn't working, it might be due to the timer settings. You may have the «Professional timer» or «2-Minute timer» activated. Set your timer to 2-Minute timer (stuttering sounds/flashing light after 2min); or set your timer to Professional timer (stuttering sounds/flashing light every 30 seconds). Follow steps under «Timer setup». Also, the timer may have been modified or deactivated via the app. Use the app to change the timer settings or perform a factory reset.
Q
qhendersonOct 31, 2025
What to do if my Oral-B GENIUS 9000 doesn't work with SmartGuide?
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  Amy RayOct 31, 2025
  If your Oral-B Electric Toothbrush handle isn't operating with the existing SmartGuide, here's what you can do: 1. Try synchronizing the handle(s) again via the SmartGuide settings in the SmartGuide’s battery compartment: Press «h/min» for 3 seconds. Turn on the handle that you want to synchronize. Then turn on the second handle you want to synchronize. Press «h/min» or «set» to exit synchronization mode. 2. Activate radio transmission by simultaneously pressing the on/off and mode button for 2 seconds until the radio transmission display turns on. Keep in mind that the handle may not be compatible with the existing SmartGuide, you can synchronize a total of 2 handles only, and during the use of special App features, transmission to SmartGuide may be deactivated. You can also (de)activ...

Summary

Important Safety and Usage Information

Key Safety Warnings

Critical safety instructions, warnings, and important usage guidelines for the toothbrush.

Product Description, Specifications, and Initial Setup

First Use, Charging, and Operation

Toothbrush Operation and Smart Features

Brushing Technique, Smart Ring, and Timer

Instructions for brushing, using the Smart Ring, and the timer functions.

Pressure Sensor and Brushing Modes

Smartphone Connectivity and Cleaning

Connecting to Smartphone and App

Troubleshooting - App Connectivity Issues

Handle Not Operating with Oral-B App

Solutions for common issues when the toothbrush handle does not operate with the Oral-B App.

Resetting to Factory Settings

Troubleshooting - Toothbrush and Timer Issues

Handle Operation and SmartGuide Problems

Troubleshooting steps for a non-operating handle, SmartGuide, or timer functions.

Charging and Timer Malfunctions