Oricom Secure 720 - Page 19

17
How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
• PleasecalloremailourCustomerSupportTeam,1300
889 785 or support@oricom.com.au.
• ACustomerSupportTeammemberwillverifyafter
troubleshootingwithyouifyourproductqualiesunder
warranty. If so, they will give you a Product Return
Authorisation number.
• WewillthenemailorfaxaReturnAuthorisationform
and a Repair Notice (if necessary), together with
instructions on how to return the goods for warranty
service.
Please note that if a Customer Support Team member
advises that your product does not qualify for return, this
warranty does not apply to your product. Products that
are authorised to be returned to Oricom in Australia must
include all of the following:
• AcompletedReturnAuthorisationform
• AcopyofyourProofofPurchase(pleasekeepyour
original copy)
• Thefaultyproduct,includingallaccessories.
Send the approved returns to:
Oricom International Pty Ltd
LockedBag658
South Windsor NSW 2756 Australia
PleasenotethatthisExpressWarrantyexcludesexpenses
incurredbyyouinreturninganyfaultyproducttous.You
mustarrangeandpayanyexpensesincurred(including
postage, delivery, freight, transportation or insurance of the
product) to return the faulty product to us, however, we will
arrange delivery of the repaired or replaced faulty product
to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may
result in the loss of any user-generated data (such as
storedtelephonenumbers,textmessagesandcontact
information). Please ensure that you have made a copy of
any data saved on your goods before sending for repair.
Please also be aware that goods presented for repair may
be replaced by refurbished goods or parts of the same type
rather than being repaired.
EXprESS wArrANTy