ORTEC 109A - Page 3

STANDARD WARRANTY FOR ORTEC INSTRUMENTS
ORTEC warrants that the items will be delivered free from defects in material or workmanship. ORTEC makes no other
warranties, express or implied, and specifical ly NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
ORTEC's exclusive liability is limited to repairing or replacing at ORTEC's option, items found by ORTEC to be defective in
workmanship or materials within one year from the date of delivery. ORTEC's liability on any claim of any kind, including
negligence, loss or damages arising out of, connected with, or from the performance or breach thereof, or from the
manufacture, sale, delivery, resale, repair, or use of any item or services covered by this agreement or purchase order, shall in
no case exceed the price allocable to the item or service furnished or any part thereof that gives rise to the claim. In the event
ORTEC fails to manufacture or deliver items called for in this agreement or purchase order, ORTEC's exclusive liability and
buyer's exclusive remedy shall be release of the buyer from the obligation to pay the purchase price. In no event shall ORTEC
be liable for special or consequential damages.
QUALITY CONTROL
Before being approved for shipment, each ORTEC instrument must pass a stringent set of quality control tests designed to
expose any flaws in materials or workmanship. Permanent records of these tests are maintained for use in warranty repair and
as a source of statistical information for design improvements.
REPAIR SERVICE
If it becomes necessary to return this instrument for repair, it is essential that Customer Services be contacted in advance of
its return so that a Return Authorization Number can be assigned to the unit. Also, ORTEC must be informed, either in
writing or by telephone [(615) 482-4411] , of the nature of the fault of the instrument being returned and of the model,
serial, and revision ("Rev" on rear panel) numbers. Failure to do so may cause unnecessary delays in getting the unit repaired.
The ORTEC standard procedure requires that instruments returned for repair pass the same quality control tests that are used
for new-production instruments. Instruments that are returned should be packed so that they will withstand normal transit
handling and must be shipped PREPAID via Air Parcel Post or United Parcel Service to the nearest ORTEC repair center. The
address label and the package should include the Return Authorization Number assigned. Instruments being returned that are
damaged in transit due to inadequate packing will be repaired at the sender's expense, and it will be the sender's responsibility
to make claim with the shipper. Instruments not in warranty will be repaired at the standard charge unless they have been
grossly misused or mishandled, in which case the user will be notified prior to the repair being done. A quotation will be sent
with the notification.
DAMAGE IN TRANSIT
Shipments should be examined immediately upon receipt for evidence of external or concealed damage. The carrier making
delivery should be notified immediately of any such damage, since the carrier is normally liable for damage in shipment.
Packing materials, waybil ls, and other such documentation should be preserved in order to establish claims. After such
notification to the carrier, please notify ORTEC of the circumstances so that assistance can be provided in making damage
claims and in providing replacement equipment if necessary.