ORTEC 420 - Warranty Information; Damage in Transit; ORTEC Product Warranty; Quality Control Procedures

STANDARD WARRANTY FOR ORTEC ELECTRONIC INSTRUMENTS
DAMAGE IN TRANSIT
Shipments should be examined immediately upon receipt for evidence of external or con
cealed damage. The carrier making delivery should be notified immediately of any such damage,
since the carrier is normally liable for damage in shipment. Packing materials, waybills, and other
such documentation should be preserved in order to establish claims. After such notification to the
carrier, notify ORTEC of the circumstances so that we may assist in damage claims and in providing
replacement equipment when necessary.
WARRANTY
ORTEC warrants its electronic products to be free from defects in workmanship and materials,
other than vacuum tubes and semiconductors, for a period of twelve months from date of ship
ment, provided that the equipment has been used in a proper manner and not subjected to abuse.
Repairs or replacement, at ORTEC option, will be made without charge at the ORTEC factory.
Shipping expense will be to the account of the customer except in cases of defects discovered upon
initial operation. Warranties of vacuum tubes and semiconductors, as made by their manufacturers,
will be extended to our customers only to the extent of the manufacturers' liability to ORTEC.
Specially selected vacuum tubes or semiconductors cannot be warranted. ORTEC reserves the right
to modify the design of its products without incurring responsibility for modification of previously
manufactured units. Since instal lation conditions are beyond our control, ORTEC does not assume
any risks or liabilities associated with the methods of installation, or installation results.
QUALITY CONTROL
Before being approved for shipment, each ORTEC instrument must pass a stringent set of
quality control tests designed to expose any flaws in materials or workmanship. Permanent records
of these tests are maintained for use in warranty repair and as a source of statistical information
for design improvements.
REPAIR SERVICE
ORTEC instruments not in warranty may be returned to the factory for repairs or checkout at
modest expense to the customer. Standard procedure requires that returned instruments pass the
same quality control tests as those used for new production instruments. Please contact the factory
for instructions before shipping equipment.