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Troubleshooting
* Please visit us at www.OSIM.com for information on the nearest service center.
Product warranty is valid only in the country of purchase.
• Ensure uAlpine Smart 2 is power on.
• Ensure Wi-Fi router is on, and uAlpine Smart 2 is
connected with Wi-Fi.
• None of above, reset the uAlpine Smart 2 Wi-Fi,
and pair again.
• uAlpine Smart 2 is Offline in
the OSIM Well-Being App.
• This could be due to signal interference.
• Wrong Wi-Fi password. Enter the correct Wi-Fi
password for the selected Wi-Fi network.
• Ensure Wi-Fi router is on and make sure connect
to 2.4GHz Wi-Fi.
• This could be due to signal interference.
• Ensure the Wi-Fi icon on product LED screen is
flashing during Wi-Fi pairing, and can find the
uAlpine Smart 2 Wi-Fi in smart device setting. If
not, reset Wi-Fi to restart the broadcast of product
Wi-Fi and pair again.
• Unscessful Wi-Fi connection
after several attempts.
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