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About Start up Handling Options Warnings More info
Symptom Possible causes Solutions
No sound
Worn-out battery Replace the battery
Clogged tube or earpieces Clean mould
Intermittent or
reduced sound
Clogged sound outlet Clean mould
Moisture Wipe battery with a dry cloth and/or dry tube
Worn-out battery Replace the battery
Clogged damping lter in sound hook Contact your hearing care professional for assistance
Squealing noise
Hearing aid earpiece inserted incorrectly Re-insert earpiece (mould)
Ear wax accumulated in ear canal Have ear canal examined by your doctor
If none of the above solutions works, consult your hearing care professional for assistance.
Troubleshooting guide
More info