68
About Getting started Daily Use Options Tinnitus Warnings More info
Troubleshooting
miniBTE R and miniBTE T
More info
Symptom Possible causes Solutions
No sound
Hearing aid is out of power
Charge the hearing aid (miniBTE R only) / Replace the battery (miniBTE T only)
Dead battery
Contact your hearing care professional (miniBTE R only) / Replace the battery (miniBTE T only)
Clogged earpieces (dome, Grip Tip, mold or Corda miniFit Mold)
Clean mold or Corda miniFit Mold or replace wax filter
Replace dome, or GripTip
Hearing aid microphone muted Unmute the hearing aid microphone
Intermittent or
reduced sound
Clogged sound outlet
Clean mold or Corda miniFit Mold, replace wax filter or change dome or GripTip
Moisture
Wipe battery with a dry cloth (miniBTE T only)
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert the earpiece
Earwax accumulated in ear canal Have ear canal examined by your doctor
Ear has grown Contact your hearing care professional
Beeping
If your hearing aid plays 8 beeps, 4 times consecutively, your hearing aid
needs a microphone service check
Contact your hearing care professional
Pairing issue with
smartphone
Bluetooth connection failed
1) Unpair your hearing aid.
2) On your phone, turn Bluetooth OFF and ON again.
3)Turn the hearing aid OFF and then turn it back ON.
4) Pair your hearing aid again (for guidance, visit: www.oticon.com/support).
Only one hearing aid paired
To Next Page
Loading...
Need help?
General
