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Symptom Possible causes Solutions
No sound
Dead battery
Replace the battery
Clogged mould Clean mould
Microphones muted Unmute microphones
Intermittent or
reduced sound
Clogged sound outlet
Clean mould
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Mould inserted incorrectly
Re-insert the mould
Earwax accumulated in ear canal Have ear canal examined by your doctor
Ear has grown Contact your hearing care professional
Beeping/orange
flashes (optional)
If your hearing aid plays 8 beeps, 4 times consecutively, and/or repeatedly
flashes orange 4 times with small pauses, your hearing aid needs a
microphone service check
Contact your hearing care professional
Pairing issue with
Apple device
Bluetooth connection failed
1) Unpair your hearing aid. 2) Turn Bluetooth off and on again. 3) Open and close battery drawer
on hearing aid. 4) Re-pair hearing aid (visit www.oticon.global/pairing)
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional.
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