USER MANUAL
OTTERSPOT WIRELESS CHARGING SYSTEM
Works with Apple, Samsung, Google and other certified Qi Wireless enabled phones
<10% charge – 1 LED flashing
10-25% charge – 1 LED on
26-50% – 2 LEDs on
50-75% – 3 LEDs on
76-100% – 4 LEDs on
6. Base does not charge a device (wireless charge)
a. Confirm device is wireless charge enabled.
b. Is device properly positioned on battery charging surface (centered coil to coil)?
c. Ensure included power source and cable are properly connected.
7. Base LEDs do not turn on
a. Note that during charge out (wireless or wired) from base, LEDs extinguish after ~40 seconds, but device is still
charging.
b. Inspect connector for debris or damage. Carefully remove any debris if present.
c. Ensure included power source and cable are properly connected.
COMMON FAILURE MODES
Customer Failure Description Failure Mode 1 Failure Mode 2 Failure Mode 3
Battery does not recharge Contact/connector damage Battery not properly positioned
on base contact pins
Base is not properly powered
Battery LEDs do not turn on/off Battery depleted – needs
recharge
Battery does not charge a
device (wireless charge)
Battery depleted – needs
recharge
Device is not wireless charge
enabled or is not positioned
correctly
Battery does not charge
a device (wired charge –
consumer only)
Battery depleted – needs
recharge
Device connection not
detected; press button to
enable charge
Faulty/defective cable
Battery LEDs display error
mode (4 LEDs flashing)
Attempt reset
Double-click button then
hold down for >5 seconds
until all LEDs light up
Allow to cool down
Charging in a stack, in a thick
case or in a warm environment
may trip the overtemperature
protection
Reconnect the charging
cable
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