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Problem Possible Cause Solution
Burner will not light using the
ignition system
LP gas bottle is empty Replace with full bottle
Faulty regulator Have regulator checked or replaced
Obstructions in burner Clean burner
Obstructions in gas jets or gas hose Clean jets and gas hose
Electrode or ignition button wire is
loose or disconnected on electrode or
ignition unit
Reconnect wire
Electrode or wire is damaged Change electrode and wire
Faulty ignition button Change ignitor and / or button
Incorrect electrode gap/ Bent collector
box
The gas collector box around the
electrode needs to be in line with
the burner with a gap of 3 to 4mm be-
tween the end of the electrode and the
tag on the end of the collector box.
Realign the collector box as required.
Burner will not light with a match LP gas bottle is empty Replace with full bottle
Faulty regulator Have regulator checked or replaced
Obstructions in burner Clean burner
Obstructions in gas jets or gas hose Clean jets and gas hose
Low flame or flashback (fire in
burner tube— a hissing or roar-
ing noise may be heard)
LP gas bottle too small Use larger bottle
Obstructions in burner Clean burner
Obstructions in gas jets or gas hose Clean jets and gas hose
Windy conditions Use barbecue in a more sheltered
position
Gas valve knob difficult to turn Gas valve jammed Replace gas valve
For reference and correspondence, record
your serial number here.
(See sticker on side of barbecue body.)
Serial No.__________________
This number may be required when
ordering spare parts or accessories. A part
reference number may also be required
where applicable.
12. Troubleshooting
Published October 2012
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