OWC ENVOY SUPPORT RESOURCES
5
3.1 FORMATTING
For formatting information, including instructions on how to format your OWC Envoy for
Mac or Windows, go to: www.macsales.com/format
3.2 TROUBLESHOOTING
Begin your troubleshooting by verifying that both ends of your cables are properly
plugged into the computer and the OWC Envoy. If the OWC Envoy is still not working
properly, try a different USB cable. You can also connect it to a different USB port or a
different computer.
If problems persist, consult our Frequently Asked Questions page (Section 3.4) or contact
OWC Technical Support (Section 3.5).
3.3 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest
that you keep two copies of your data: one copy on your OWC Envoy and a second
copy on either your internal drive or another storage medium, such as an optical backup,
or on another external storage unit. Any data loss or corruption while using the OWC
Envoy is the sole responsibility of the user, and under no circumstance will Other World
Computing®, OWC, its parent or any affiliates be held liable for compensation or the
recovery of any lost data.
3.4 ONLINE RESOURCES
Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your
data from an old drive to a new one, go to:
www.macsales.com/migration
FAQs:
Access our collection of frequently asked questions for this and other products at:
www.macsales.com/FAQ
3.5 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(800) 275-4576 (North America)
(815) 338-8685 (International)
Live Chat:
www.macsales.com/livechat
Email:
www.macsales.com/ts_e mail
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