TROUBLESHOOTING
RESETTING YOUR SMARTPHONE
210
10
CHAPTER
4 Quit any active applications, including
virus scanners and Internet security
applications.
5 Make sure you’re installing the version
of the software that came with your
smartphone on the Getting Started CD.
Other versions may not work with this
smartphone.
6 Make sure your computer profile
includes administrator rights to install
software. In large organizations, these
are usually granted by the system
administrator.
Resetting your
smartphone
Performing a soft reset
Performing a soft reset is similar to
restarting a computer. If your smartphone
is not responding or you have trouble
synchronizing with your computer, a soft
reset may help.
1 Use one hand to press the battery
door release, and use the other hand to
slide the battery door downward to
remove it from your smartphone.
2 Use the stylus tip to gently press the
reset button on the back of your
smartphone.
3 Wait for the progress bar on the Treo
logo screen to fill before continuing to
use your smartphone.
TIP
You can also do a soft reset by unplugging
your smartphone from a power source (if
connected) and then removing the battery and
reinserting it.
DID
YOU
KNOW
?
If the phone or Bluetooth
signals were on before a reset, these signals
automatically turn on after the reset.
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