TROUBLESHOOTING
SYNCHRONIZATION (ACTIVESYNC
®
SOFTWARE)
221
10
CHAPTER
information on your smartphone, you can
synchronize your smartphone with your
computer to restore the info. To make sure
you always have an up-to-date backup of
your info, synchronize frequently.
Before you attempt to synchronize, make
sure you’ve installed the desktop
synchronization software from the Getting
Started CD.
ActiveSync Desktop does not respond to
sync attempt
As you complete the following steps,
synchronize after each step. If the
synchronization is successful, you do not
need to complete the remaining steps.
1 Verify that the USB sync cable is
securely connected at all points (see
Synchronizing contacts and other info
).
2 Look for the ActiveSync icon at the
top of your smartphone’s screen and
the ActiveSync icon in the taskbar
on your computer to make sure the
ActiveSync software is running on your
computer.
3 Double-click the ActiveSync icon in
your taskbar. From the File menu,
select Connection Settings. Make
sure the Allow USB connections box
is checked, and then click Connect.
4 Perform a soft reset (see Performing a
soft reset).
5 Restart your computer and make sure
ActiveSync is running.
6 If problems persist and you’re
synchronizing through a USB hub, try
connecting the sync cable to a different
USB port or directly to your computer’s
built-in USB port.
7 If you’re already synchronizing through a
built-in USB port on the front of your
DID
YOU
KNOW
?
You can go to the Windows
website for more information at
www.windowsmobile.com
.
DID
YOU
KNOW
?
A common cause of sync
problems is the presence of protective
software, such as VPNs or firewalls, on your
computer or network.
TIP
If you are synchronizing to an Exchange
Server and you’re unable to change your lock
settings, check with your system
administrator to find out if a system wide
locking policy is in place.
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