Panasonic BB-HCM311

Troubleshooting
18
Image Buffer/Image Transfer
Problem Cause and Remedy
The camera
does not
transfer the
image by E-mail
or FTP.
• Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 146
of the Operating Instructions on the Setup CD-ROM), and
check if the error is displayed.
• The default gateway and DNS server addresses are not
assigned correctly.
Assign them correctly (see page 51 of the Operating
Instructions on the Setup CD-ROM).
• Login ID and password for E-mail or FTP are invalid.
Make sure that you enter your correct login ID and password.
The camera
does not
transfer the
image to a
mobile phone.
• The image quality is not set to [Mobile Phone] on the Image
Buffer/Transfer page.
Set the resolution to [160 x 120] and the image quality to
[Mobile Phone]. Some mobile phones do not support 320 x
240 resolution.
The image is
slowed down on
the Buffered
Image page. Or
the camera
transfers the old
image.
• The transfer interval is too short.
Set the transfer interval longer than the current setting (see
page
97 or page 107 of the Operating Instructions on the
Setup CD-ROM).