Panasonic BB-HCE481

Troubleshooting
Network Camera
Model No. BB-HCM381 (AC Adaptor Type)
BB-HCE481 (PoE Type)
Indoor Use Only
Troubleshooting................................................................... 3
BB-HCM381 Indicator Display Troubleshooting ........................................ 3
BB-HCE481 Indicator Display Troubleshooting......................................... 5
Camera Setup Troubleshooting................................................................. 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 16
Audio Problems Troubleshooting............................................................. 17
Image Buffer/Transfer Troubleshooting.................................................... 21
SD Memory Recording Troubleshooting ................................................. 22
IPv6 Troubleshooting............................................................................... 23
IPsec Troubleshooting ............................................................................. 24
Miscellaneous Troubleshooting ............................................................... 26
Table of Contents
This manual is for both BB-HCM381 (AC Adaptor Type) and BB-HCE481 (PoE
Type). Available features and operations are different in part depending on the
model. Read the Operating Instructions on the Setup CD-ROM carefully and use
the Network Camera properly.

Panasonic BB-HCE481 Specifications

General

Brand	Panasonic
Model	BB-HCE481
Category	Security Camera
Language	English

Summary

BB-HCM381 Indicator Display Troubleshooting

BB-HCE481 Indicator Display Troubleshooting

Camera Setup Troubleshooting

Setup Fails Using Setup Program

Resolving setup program failures during camera installation.

Setup Program Does Not List Cameras

Troubleshooting when the setup program cannot detect cameras.

UPnP Port Forwarding Setup Fails

Diagnosing and fixing UPnP port forwarding configuration errors.

Camera ImagePage Display Troubleshooting

Camera Inaccessibility

Troubleshooting general issues when the camera cannot be accessed.

Camera Inaccessible on LAN

Resolving local network access issues for the camera.

Camera Accessible Locally, Not Remotely

Troubleshooting remote access problems for the camera.

Image Not Displayed Properly

Error Code 412002 Displayed

Mobile Phone Display Issues

Operation Bar Troubleshooting

Unresponsive Camera Controls

Troubleshooting unresponsive pan, tilt, zoom, focus, and preset controls.

Audio Problems Troubleshooting

Listen Button is Gray

Talk Button is Gray

Listen and Talk Buttons Unusable

No Audio on Computer

Troubleshooting no audio output on the computer.

Audio Control Bar Not Displayed

No Audio from External Speaker

Troubleshooting no audio output from external speakers.

Audio Noise Issues

Interrupted Audio Feed

Image BufferTransfer Troubleshooting

Image Transfer Failure (EmailFTP)

Mobile Image Transfer Issues

SD Memory Recording Troubleshooting

Cannot Write to SD Card

Troubleshooting inability to write data to the SD memory card.

IPv6 Troubleshooting

Camera Inaccessible via IPv6

Troubleshooting access issues when using IPv6 addresses.

IPsec Troubleshooting

Transport Mode Access Failure

Troubleshooting camera access issues in IPsec transport mode.

Tunnel Mode Access Failure

Troubleshooting camera access issues in IPsec tunnel mode.