Troubleshooting
11
Authentication
windows are
consequently
displayed.
• The user name and password for the administrator have been
changed. Or the user name and password for the general
users have been changed.
→ Close the web browser, and access the camera again.
Only half of the
image is
displayed.
• You are using Internet Explorer 4.xx or lower.
→ Upgrade Internet Explorer to version 6.0 or greater.
The camera
image is not
displayed, or not
displayed
properly.
•ActiveX
®
Controls are not installed in Internet Explorer.
→ ActiveX Controls should be installed to display video
(Motion JPEG). For the ActiveX Controls installation
method, see page 26 of the Operating Instructions on the
CD-ROM when using Microsoft
®
Windows
®
XP Service
Pack 2, or see page 25 of the Operating Instructions on the
CD-ROM when using other operating systems.
• The network is congested.
→ Pages may not be displayed immediately. Wait for a
moment.
• The web browser is accessing a proxy server.
→ Set the web browser to access the Internet directly (see
page 192 of the Operating Instructions on the CD-ROM).
Camera images
are not displayed
on the Multi-
Camera page.
• The images may not be displayed if private IP addresses and
global IP addresses (or domain names) are mixed on the
Multi-Camera page.
→ To view the images within the LAN, set the Multi-Camera
page using private IP addresses. To view the images from
the WAN side, set the Multi-Camera page using global IP
addresses (or domain names).
The error
message
"ERROR CODE
(4/12002)" is
displayed, and
the image is not
displayed.
• A wrong IP address or domain name may be set on the Multi-
Camera page.
→ Set the correct IP address or domain name.
• If the correct IP address or domain name was already set, the
network connection may be timed out.
→ Access the network when it is less busy, or close other
software that is connected to the network.
Problem Cause and Remedy
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