Troubleshooting
26
Miscellaneous Troubleshooting
Problem Cause and Remedy
The ActiveX
controls cannot
be installed.
• Security software disables the ActiveX controls installation.
→ Close the security software, and install the ActiveX
controls again.
The firmware is
not updated.
• The firmware updating was not completed due to the power
being turned off, network failure or other cause.
→ Update the firmware again following these steps.
*
1
See page 18 of the Operating Instructions on the CD-
ROM.
*
2
See page 161 of the Operating Instructions on the CD-
ROM.
*
3
See page 164 of the Operating Instructions on the CD-
ROM about updating firmware.
No
Yes
No
Yes
Turn the camera off, and turn the
camera on again.*
1
Enter the IP address in the web browser to access
the camera.
Is the Top page displayed?
Is the version updated?
Access the Maintenance page and click [Status].
Check the firmware version on the Status page.*
2
Update the firmware.*
3
The firmware update is completed.
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