Troubleshooting
21
Image Buffer/Transfer Troubleshooting
Problem Cause and Remedy
The camera does
not transfer an
image by E-mail
or FTP.
• An error occurred during transmission to the E-mail or FTP
server.
→ See the Protocol column on the Status page (see page
161 of the Operating Instructions on the CD-ROM), and
check if the error is displayed.
• The default gateway and DNS server addresses are not
assigned correctly.
→ Assign them correctly (see page 54 or page 59 of the
Operating Instructions on the CD-ROM).
• Your login ID and password for the E-mail or FTP are invalid.
→ Make sure that you enter your correct login ID and
password.
• The camera cannot transfer the image because [No
authentication] is set on the Trigger page.
→ Change the authentication method to [POP before SMTP
authentication] or [SMTP authentication], and set the
Login ID and Password (if you select [POP before SMTP
authentication], set the POP3 Server IP Address), then try
transferring by E-mail again. (See page 109, 120 or 132 of
the Operating Instructions on the CD-ROM)
• For E-mail transfer, the SMTP server supports authentication
methods other than the PLAIN and LOGIN methods of SMTP
authentication. For example, CRAM-MD5.
→ For SMTP authentication of the camera, only the PLAIN
and LOGIN methods are supported. Please confirm with
your ISP.
The camera does
not transfer an
image to a mobile
phone.
• The image quality is not set to [Mobile Phone] on the Image
Buffer/Transfer page.
→ Set the image quality to [Mobile Phone].
• Some mobile phones do not support 320 x 240 resolution.
→ Set the resolution to [160 x 120]
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