Troubleshooting
20
Noise can be
heard.
• The plug of the external microphone or speaker is dirty.
→ Wipe the connection terminal of the microphone or
speaker.
• The external microphone or speaker is not connected
properly.
→ Correctly connect the external microphone or speaker.
• The audio from your PC speaker is being caught by your PC
microphone, then the camera is transmitting the audio as
noise.
→ Check [mute] for the microphone column on the volume
control screen. Then the PC will stop transmitting audio to
the camera.
Audio is
interrupted.
• Other applications are being run on the computer.
→ Close all other applications on your computer.
• The max. bandwidth is set to [Unlimited] on the Network page.
→ Reduce the max. bandwidth value (see page 54 or page
59 of the Operating Instructions on the CD-ROM).
• The mute for pan/tilt is set to [Enable] on the Audio page.
→ This is not a problem.
• The input volume from the external microphone or speaker is
small.
→ When the audio is interrupted when listening, change
sensitiveness to [Maximum] on the Audio page. When the
audio is interrupted when talking, adjust the microphone
volume on the PC's Volume Control window.
Problem Cause and Remedy
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