Troubleshooting
24
IPsec Troubleshooting
Problem Cause and Remedy
The camera
cannot be
accessed in
transport mode.
• IPsec policy settings are restricted.
→ Decrease the number of computers connected
simultaneously, and wait for a moment, or shorten the
lifetime in the PC's IPsec settings.
• IPsec settings have not been set on your PC.
→ Set IPsec settings on your PC. See the Panasonic Network
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for more details.
• The pre-shared key is not set correctly.
→
Set the same pre-shared key for the camera and your PC
(see page 66 of the Operating Instructions on the CD-ROM).
• On the VPN router within the network, tunnel mode has been
set.
→ Transport mode and tunnel mode can not be used at the
same time. Cancel the PC's IPsec settings, and
communicate using tunnel mode.
• Either the PC's SA
*1
or Camera's SA is not established.
→ Disable the PC's IPsec settings, and enable it again.
The camera
cannot be
accessed in
tunnel mode.
• The pre-shared key is not set correctly.
→ Set the same pre-shared key for the camera and the VPN
router (see page 69 of the Operating Instructions on the
CD-ROM).
• The VPN router is not set correctly.
→ Set the IKE and IPsec policy on the VPN router correctly
(see page 71 and page 72 of the Operating Instructions on
the CD-ROM).
• Either the VPN router's SA*
1
or camera's SA is not
established.
→ Restart the VPN router and the camera.
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