Troubleshooting
18
Audio cannot be
heard on the
computer.
• The Listen button appears like this:
→
Click the Listen button. (It will change to .)
→ There are too many simultaneous audio connections. Wait
for a while, and try to access again.
• The Listen button is gray.
→ [Listen] is not permitted on the General User page. Permit
it. (See page 99 of the Operating Instructions on the CD-
ROM)
• The volume is set to its minimum.
→ Adjust the volume on the volume adjustment toolbar.
• The computer volume is set to mute or minimum volume.
→ Open the PC's Volume Control window, and uncheck the
output master and Wave/MP3's Mute checkbox, then
adjust the volume.
The Audio
Control Bar is not
displayed.
• The Audio Control Bar is not displayed when the number of
simultaneous accesses exceeds the maximum number.
→ Wait for a moment, and access the camera again.
• Both the [Output] and [Input] settings are set to [Disable] on
the Audio page.
→ Change them to [Enable]. (See page 92 of the Operating
Instructions on the CD-ROM)
• In the access level settings on the General User page, both
[Listen] and [Talk] are not permitted.
→ Permit both [Listen] and [Talk]. (See page 99 of the
Operating Instructions on the CD-ROM)
Problem Cause and Remedy
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