19
Problem Possible cause Action
The charging indication/
notication lamp does not glow.
The adaptor is not inserted into the
household outlet correctly.
Correctly insert the adaptor into
the household outlet.
The appliance plug is not rmly inserted
into the socket.
Firmly insert the appliance plug
into the socket.
The appliance can only be used
for a few minutes after charging.
The battery has reached the end of its
life. (approximately 3 years) (See
page 21.)
Contact an authorized service
center for repair.
Using the soft brush does not
remove my make-up.
You did not remove make-up before
using the soft brush, or you are using
facial cleanser that does not remove
make-up well.
If you are still wearing make-up,
rst remove the make-up using
the warming make-up removal
mode or remove eye make-up
with your hands.
Using a facial cleanser designed
to remove make-up is also more
effective when using the soft
brush.
The quality or quantity of foam is
poor.
There is too much or too little water.
Use the measuring cap to ll the
correct amount of water.
There is too much or too little facial
cleanser.
Adjust the amount of facial
cleanser.
You are using a facial cleanser that does
not foam well when using the
recommended amount.
Check the type of facial cleanser
used. (See page 12.)
The warming make-up removal
plate does not warm.
The appliance is being used in an
ambient temperature approximately
lower than 15 °C.
Use the appliance in an ambient
temperature approximately 15 °C
or higher.
PB017051 - EH-XC10 ������_(01EN)_11-19-18.indd 19 2018/11/19 8:41:34