Panasonic KX-NT551 - Call Handling and Transfer; Call Hold and Retrieval; Call Transfer Procedures

2. Setting, Changing or Deleting the owner’s(subscriber’s)
name:
– Press the “My Mailbox” key
– Press 3 (three) for Mailbox Management
– Press 3 (three) for Owner’s Name
– Record your name.
– Press 1 (one) to end recording
– Press 2 (two) to accept
3. Setting, Changing or Deleting the Personal Greeting
Messages:
– Press the “My Mailbox” key
– Press 3 (three) for Mailbox Management
– Press 1 (one) for Record Personal Greeting
– Select the greeting you want to record, options are:
(NOTE: If you only record the No Answer Greeting, that is
the one that will play all the time, you do not need to record
all the greetings)
1 (one) is the No Answer Greeting
(Heard by callers when you don’t answer your phone)
Suggested greeting:
Hello, this is (state name). I am not available to take
your call at this time. Please leave your name, telephone
number and message after the tone and I will return your
call as soon as possible. Thank you.
2 (two) is the Busy Greeting
(Heard by callers when you are on another call)
Suggested greeting:
Hello, this is (state name). I am on another call at this time.
Please leave your name, telephone number and a message
after the tone and I will return your call as soon as
possible. Thank you.
3 (three) is the After Hours Greeting
* - NOTE: You can also press the pre-programmed button
for the extension you want to call rather than dialing the
extension number.
Making Calls – To an Outside Party:
(*)
* - NOTE: Your telephone may be programmed to go to an
outside line automatically when you go off-hook, if that is
the case, you will not need to press the CO Line key and
can skip that step.
Call Hold:
To Place a Call on Hold:
With the calling party live on the line –
Then either page or intercom the party the call is forand tell them
the line number the caller is held on.
To Retrieve a Call on Hold:
(*)
* - Press the flashing CO Line key where the calling party is on
hold.
Call Transfer:
Unannounced Call Transfer:
With the calling party live on the line –
(*)
This will transfer the calling party direct to the extension and ring
the phone.