15
FMA-101 TROUBLESHOOTING PROCEDURES
TROUBLESHOOT THE FMA-101
The following table contains general FTG Basic issues and solutions related to the FMA-101
and the FTG Basic platform.
FMA-101 Troubleshooting
Issue Solution(s)
The OSD/Call
letters do not
display in the
guest room(s).
If the issue affects all rooms:
o Verify the FMA-101 is properly configured.
o Verify the FMA-101 is balanced flat with the rest of the FTG Basic
platform.
If the issue is restricted to a single room:
o Wait for the FMA-101 to re-broadcast the channel lineup and re-
test. Note: The amount of time it takes to re-broadcast the channel
lineup is determined by the rate setting that was entered during the
date and time configuration.
o Check the coaxial connections and signal levels in the room.
o Replace the terminal.
The date/time is
incorrect.
Reconfigure the Date and Time Configuration in the FMA-101 software
interface.
The laptop/tablet
cannot access the
FMA-101 interface
Verify the laptop/tablet settings are properly configured.
Verify the Ethernet crossover cable is in good condition and connected
properly.
Ping the FMA-101 IP address (10.20.1.128). If the FMA-101 does not
respond, replace the FMA-101.
RESET THE CHANNEL LINEUP
The reset channel lineup function enables technicians to reset or clear all configured channels
from the FMA-101 channel lineup. This function may be used - but is not required - when a
significant number of channels require reconfiguration. Complete the following steps to reset
the channel lineup.
1. Connect an Ethernet (crossover) cable between the laptop/tablet’s Ethernet port and the
FMA-101’s Ethernet port. Tip: The laptop/tablet’s network settings must be on the same
subnet as the FMA-101.
2. Launch the laptop/tablet web browser.
3. Type http://10.20.1.128 in the browser’s address bar and press <Enter>. The Current
Channel Lineup screen will display.
4. Select the Configure Channel Lineup link. A login screen will appear.
5. Type panasonic in the User name field.
6. Type blan in the Password field.
To Next Page
Loading...
