Frequently Asked Questions
120
Problem Actions
Network
Cannot connect to the
network
•
C heck the LAN cable or Wireless LAN Adaptor is connected properly. (p.89)
•
C heck the connections and settings. (p.89 - 94)
•
C heck the network equipment and network environment.
•
T he router may not be set to issue IP address automatically. If the network
administrator prefers to allocate an IP address, set an IP address manually. (p.91)
•
T he router may be using MAC address filtering (security setting).
C onfirm the MAC Address of this TV (p.94) and set the router to be able to use it.
•
If the problem persists, consult your Internet Service Provider or
telecommunications company.
Cannot select the file during
DLNA operations
•
I s media server of the connected equipment prepared? (p.88)
•
C heck applicable data format. (p.112)
Cannot operate
VIERAConnect
•
C heck the connections and settings. (p.89 - 94)
•
T he server or connected line might be busy now.
Other
The TV does not switch On
•
C heck the mains lead is plugged into the socket outlet.
The TV goes into Standby
mode
•
Auto power standby function is activated. (p.10)
•
T he TV enters Standby mode about 30 minutes after analogue broadcasting ends.
The remote control does not
work or is intermittent
•
Are the batteries installed correctly? (p.7)
•
H as the TV been switched On?
•
T he batteries may be running low. Replace them.
•
P oint the remote control directly at the front of the TV (within about 7 m and a 30
degree angle of the front of the TV).
•
Situate the TV away from sunshine or other sources of bright light not to shine on
the TV’s remote control signal receiver.
Parts of the TV become hot
•
Even when the temperature of parts of the front, top and rear panels has risen, these
temperature rises will not pose any problems in terms of performance or quality.
The LCD panel moves
slightly when it is pushed
with a finger
Clattered sound might be
heard
•
T here is some flexibility around the panel to prevent damage to the panel.
•
T he panel might move slightly when it is pushed with a finger, and clattered sound
might be heard. This is not a malfunction.
[Faulty dish] message
appears
•
T he satellite cable might be short-circuited or there might be connection problems
of the cable. Check the cable and connection and then turn the TV Off with the
Mains power On / Off switch, and turn it On again.
•
If the message still persists, it may be necessary to consult a dish installer for
checking the dish and cable.
Overcurrent error message
appears
•
T he connected USB device might cause this error. Remove the device and turn the
TV Off with Mains power On / Off switch, then turn it On again.
•
C heck if foreign objects are inside the USB port.
An error message appears
•
F ollow the message’s instructions.
•
If the problem persists, contact your local Panasonic dealer or the authorized Service
Centre.
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