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• Toner cartridge is improperly installed.
• Inner damage of toner cartridge.
• Abnormal internal charging of machine
or the toner cartridge is not charged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
The toner does not
adhere to the paper
• The print media does not meet the
usage specifications, for example the
media is damp or too rough, or has been
used previously.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
• Use the printing medium that meets
specifications. For printing on a
special medium, use the
multipurpose feed tray.
• Clean the inside of the printer.
• It is suggested to replace the
original toner cartridge.
• The toner cartridge is not installed
correctly.
• The toner cartridge may be damaged.
• The parts inside the printer are
damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
Note: • The faults above can be mitigated by cleaning or replacing the cartridge. If the problem persists,
please contact the customer service center. See the Three Guarantees certificate for contact details.
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