
Do you have a question about the Paselec E-PAS PX6 Series and is the answer not in the manual?
Key features of the Paselec PX6 e-bike, including battery, drivetrain, and suspension.
Comprehensive technical specifications for the Paselec e-bike, covering frame, drive, and performance.
Step-by-step instructions for securely attaching the bicycle's handlebar.
Guidance on correctly installing the bicycle pedals, noting 'R' and 'L' markings.
Instructions for mounting the seat and adjusting its height and lock.
Steps for correctly fitting and securing the front wheel to the bicycle.
How to operate the power switch, assist levels, throttle, and multi-function buttons.
Explanation of gear shifting and how pedals influence power assist and charging.
Instructions for activating cruise control and walk-power assist features.
Guidelines for charging the battery correctly, including environment and unplugging.
Advice on battery storage temperature and charging after use to prolong life.
Important safety warning about touching the battery contactor with metals.
Diagnosing and resolving issues with disc brake system errors and noise.
Addressing problems with gear shifting, noise, or chain issues.
Troubleshooting throttle response, controller wires, and sensor connections.
Resolving battery voltage loss, charging failures, decreased endurance, and stopping issues.
Diagnosing motor errors, charger indicator lights, and charging time issues.
Overview of the 1-year warranty for electric components and batteries.
What Paselec will do for defective or shipping-damaged parts.
Conditions and damages not covered by the warranty, including user misuse.
Procedure for submitting warranty claims and contacting technical support.
Guidelines for reporting and documenting shipping damage immediately upon receipt.
Policy for full refunds on items not yet processed or shipped.
Requirements for returning a bike within seven days of receipt.
Ensuring original packaging and all accessories are intact for returns.
Responsibility for maintenance and freight costs for manufacturing defects vs. user damage.
Allocation of maintenance and returning costs for manufacturing defects.
Division of costs for manufacturing defects and buyer-induced damage during warranty.
Buyer's responsibility for all costs related to parts, shipping, and maintenance post-warranty.
Paselec's core service values: Passion, Honesty, Efficiency, and Improvement.
Paselec's commitment to providing 48 hours of online service.
Information on warehouse addresses and international pick-up sites in Germany and UK.
Recommendations for daily charging to prolong battery life and charger storage.
Ensuring parts are locked, avoiding water immersion, and respecting load limits.
Safety advice regarding children, pregnant women, the elderly, and carrying passengers.
Mandatory actions for safe cycling: wearing a helmet, obeying laws, and pre-ride checks.
Adherence to manufacturer guidance for charging and storing the battery.
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