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Procedures:
Warranty work must be performed by PEDEGO or an authorized agent of PEDEGO. Proof
of purchase must be provided. To qualify for warranty services, a Warranty Product Return
Authorization Number (“WPRAN”) must be obtained by the original retail purchaser from
PEDEGO. The original retail Purchaser must contact a PEDEGO representative to discuss
the problem with the Bicycle and to obtain a WPRAN. Upon issuance of a WPRAN, the
Bicycle or Bicycle component(s) must be returned to PEDEGO at its designated location
for warranty work. The original retail Purchaser is responsible for the return of the Bicycle,
undamaged in transit, to PEDEGO for warranty work and for the costs associated with shipping
and insuring the Bicycle and component(s) when returning them. If PEDEGO’S authorized
PEDEGO will repair or replace component(s) or replace the entire Bicycle at PEDEGO’S
cost, including materials and labor. For valid warranty claims hereunder, PEDEGO will
reimburse the original retail Purchaser for shipping and insurance costs incurred as a result
of returning the Bicycle to PEDEGO for warranty work at standard ground shipping rates, and
PEDEGO will pay for shipping costs to return the Bicycle to the original retail Purchaser.
Terms of Limited Warranty
This warranty becomes effective on the date of original retail purchase. This warranty is not
meant to suggest or imply that the Bikes cannot be broken or will last forever. It does mean that
the Bicycle is covered subject to the terms of the warranty. This warranty applies only to the
original Purchaser of a Bicycle and is not transferable to subsequent owners or any other party.
This warranty is void if the Bicycle is subjected to abuse, neglect, improper repair, improper
use, at the sole discretion of PEDEGO. During the duration of this warranty, PEDEGO, at their
cost, will either repair the Bicycle or Bicycle component(s), or at PEDEGO’S sole discretion, will
replace any defective Bicycle or component(s) with the same or equivalent component(s). The
foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein,
whether express or implied by operation of law or otherwise, including, but not limited to any
liable for incidental, consequential or punitive damages arising from use or unavailability of the
Bicycle or component(s) in any manner, including, without limitation, damages for personal injury,
property damage, or economic losses, whether based on contract, warranty, negligence, product
liability, or any other theory. PEDEGO’S liability hereunder is expressly limited to the repair or
replacement of Bikes or component(s), or at PEDEGO’S sole discretion, to the net amount paid
by the original retail purchaser. If the original retail Purchaser elects to repair a defective Bicycle
or component(s) himself or use the services of someone other than PEDEGO (or its designee) to
repair the Bicycle, or if Purchaser uses a replacement part not authorized by PEDEGO, PEDEGO
will not be liable for any damage, failure or loss caused by the use of such unauthorized service
or parts. If the Purchaser has a valid warranty claim as set forth in the Procedures and Terms
and Conditions (the “PTC”), this limited warranty includes the cost of shipment or transportation
of the Bicycle or Bicycle component(s) to or from PEDEGO in accordance with the PTC. If the
Purchaser does not have a valid warranty claim as set forth in the PTC, this limited warranty does
not include such shipment or transportation costs. Under this Limited Warranty, Pedego products
purchased in one country or region may not be transferred to another country or region where
Pedego or its authorized service providers offer warranty service for the same product model
number. Warranty terms, service availability, and service response times may vary from country
or region to country or region. Warranty service response time is subject to change due to local
parts availability. Your Pedego authorized service provider can provide you with details. Pedego
it was never intended to function for legal or regulatory reasons. Pedego is not responsible for
any tariffs or duties that may be incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United States or other governments.
THIS WARRANTY IS VOID IN ITS ENTIRETY WITH ANY MODIFICATION OF THE FRAME,
FORK, OR ANY COMPONENTS. THIS WARRANTY IS LIMITED TO THE REPAIR OR
REPLACEMENT OF A DEFECTIVE ITEM AND IS THE SOLE REMEDY OF THE WARRANTY.
THIS WARRANTY EXTENDS FROM THE DATE OF PURCHASE, APPLIES
ONLY TO THE ORIGINAL OWNER, AND IS NOT TRANSFERABLE.
This warranty does not cover:
• Normal wear and tear
• Damage or failure from abuse, neglect, misuse, or accident
• Improper assembly and/or follow-up maintenance
• Damage from stunt riding, jumping, acrobatics, or similar activities or any activity that is not
consistent with the intended use of the bicycle
• Damages resulting from failure to follow Instructions for Use and Warnings as provided in the
Owner’s Manual for the Bicycle;
• Damages resulting from improper care or use of the battery or charger
• Installation of components, parts, or accessories that are not originally intended for or
compatible with the Pedego as sold
• Under performance of the battery after being fully charged
and discharged more than 500 times
All warranties are void if the Bicycle is used for any purpose other than the reasonable
intended use of the Bicycle. Additionally, this warranty does not cover damage associated
with commercial use.
Consumer Rights:
also have other legal rights which vary from state to state or province to province.
This warranty does not affect the statutory rights of the consumer. Some states
and countries do not allow the exclusion or limitation of incidental or consequential
damages or warranties, so some of the above limitations or exclusions may not apply
to you. If it is determined by a court of competent jurisdiction that a certain provision
of this limited warranty does not apply, such determination shall not affect any other
provision of this limited warranty and all other provisions shall remain in effect.
Operating Procedures Operating Procedures
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