Troubleshooting
The following troubleshooting tips support the most common issues. For additional
assistance, please contact techhelp@performancepropumps.com or 503-356-5888.
PROBLEM KNOWN ISSUE TRY THIS
Pump is not priming No water in strainer pot Fill strainer pot with water and close lid.
Ensure plumbing valves are open.
Low water in the strainer pot Check basket to make sure seated correctly and
reinstall lid.
Check lid for cracks and lid oring for at spots or
cracking.
Check intake and discharge union ttings for
cracks or loose connection. Replace or tighten.
Connections must be airtight.
Motor is not turning Circuit breaker has tripped Reset circuit breaker and/or GFCI.
or has no power
Check electric supply to verify power supply is
present. Test a secondary location if needed.
Capacitor failure. This may be tested. Call for
details.
Bearing seized. Rotate motor shaft by hand to test.
If shaft does not freely spin, replace bearings.
Low ow Water ow has slowed or is Clean lter basket of debris.
intermittent
Check for impeller clog. See disassembly
instructions or call for details.
Check for leaks in volute housing, lid and union
connections.
Check for obstructions in plumbing and clear if
found.
Motor overheating Seems overly hot and is Possible incorrect wiring. Have an electrician test.
shutting down or shutting o
and on intermittently Test breaker. Replace if needed.
Increase air ow if restricted.
If pump is located in direct sunlight, try providing a
properly vented shade covering.
Pump is leaking Water leaking between motor
Replace mechanical seal and bracket o-ring.
and pump housing
Inspect brass inserts in volute housing by checking
for loose t of the six 1 1/8” bolts. Tighten or replace.
Water leaking at lid or union Check lid or union nut for cracks. Replace if needed.
Check lid or union orings for cracking or at spots.
Replace if needed.
11
TROUBLESHOOTING
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