40
6. Oh bummer setup error
If during the setup you’re getting an «Oh Bummer» error message, turn your Petcube
Off and back On, wait up to 1 minute until it boots up and starts blinking and start
the setup process over again.
7. Poor video quality or poor network conditions
Like with most video streaming services and products, video quality is affected
by router performance and/or your Internet connection. This can be improved if you
place Petcube closer to your home Wi-Fi router or by arranging it in a way so there
aren’t any obstacles between it and your router (i.e. walls, floors, radio interference etc.).
Petcube also requires at least 2 Mbps Internet connection upload and download speed
(4 Mbps is recommended). If your Internet connection speed is less than 2 Mbps, we
recommend upgrading for the best experience and highest video quality. To check your
Internet speed, we recommend performing online speed test. If you are not getting the
full speed you subscribed for, contact your Internet Service Provider.
8. I can’t connect to my Petcube / Petcube is offline in the app
If you cannot connect to your Petcube from your mobile phone, try the following:
- Make sure that the LED light on the front of your Petcube is steady blue. If the
LED light on the front of your Petcube isn’t steady blue, see section 9 «LED light
notifications» to determine the issue. In most cases rebooting the Petcube
by unplugging and plugging it back in should help but if you’re facing this issue
too often, below are a few ideas why it could be happening:
1. Your Petcube needs a firmware update. To get the most recent firmware update,
contact our support team at support@petcube.com;
2. Sometimes the issue may be caused by restrictions of the Wi-Fi network your phone
is connected to, especially if it’s a public or office Wi-Fi. Try to temporarily disable
Wi-Fi on your phone and connect to your Petcube while using mobile data or or try
connecting to other Public Petcube cameras in the feed to make sure it’s not
a network restriction issue;
To Next Page
Loading...
