13
FAQ
The Feeder SOLO is offline:
That the feeder loses connection to your home’s router will cause the device get offline.
Possible causes for this problem include:
1. The power supply of the feeder was disconnected. If it happens, your router will not
work, and your Feeder will switch to battery power. If there are no batteries installed,
then your device will cease working until power is restored. Before the batteries die,
the Feeder will operate normally. However, the App will be unable to connect to your
device. Records of feeding during this time will be labelled as “unknown”. (Note: once
the internet connection is restored, you will only be able to update a maximum of 10
feeding records, and during this time you will be unable to adjust the feeding
schedule.)
2. The internet in your home was disconnected (this can be caused by a number of
reasons, such as your internet provider cutting service). If this happens, the feeder will
continue to operate as normal, but the App will not be able to track your feeder’s
status. Any feeding logs from this period will be marked as “unknown”. (Note: After
the connection to the internet is restored, you will only be able to update a maximum
of 10 feeding logs, and at during this time you will be unable to adjust the feeling
schedule).
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