PETKIT Fresh Element Solo - The Feeder SOLO is not dispensing food correctly

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The Feeder SOLO is not dispensing food correctly:
The feeder uses fixed volume to determine the servings of food it dispenses. Each serving is
approximately 10g. The actual weight of each serving is affected by the size and density of
the food pallets. When the food storage container is full, each serving relatively consistent in
weight. In most cases, you can adjust the amount dispensed in your settings. When the food
level is low, the portion size may shrink. Please make sure there is always enough food in the
food storage container.
Basic Specifications
Product name
Petkit Fresh Element SOLO Smart Pet Feeder
Product code
P570
Product dimensions (mm)
167mm x 296mm x 316mm
Recommended for
For cats and small breed dogs
Total weight of product
1.32kg
Wireless Connection
Wi-Fi
Rated voltage
6V
Rated power
6W/1000mA