PetPace Pet Pace - Troubleshooting; Gateway LED Troubleshooting

PetPace User Manual
Rev.17.1
PetPace Ltd.
21/26
9.2. Troubleshooting
1. Verify Gateway and Collar status according to the following Gateway LEDs
indication table:
LED indication
Description
Troubleshooting
TOP ORANGE LED
Wireless communication
Indication.
Should be ON during Collar
operation.
1. Make sure Collar is
operating and in
proper range from
Gateway.
GREEN MIDDLE LED
Ethernet connection Indication.
Should blink while Ethernet
cable is connected.
1. Make sure Ethernet
cable is properly
connected.
2. Check the
modem/router that
the Gateway is
connected to. Make
sure its port LED is
blinking as well.
GREEN BOTTOM LED
Server connection Indication.
Blinks while server is not
connected. Constantly ON while
Gateway is connected to Server.
If LED is blinking :
1. Make sure middle LED
is blinking (otherwise
refer to above
troubleshooting
instructions).
2. Make sure there is a
proper internet
connection through
router.
3. Turn the Gateway off
by disconnecting it
from the power and
then turn it back on.
If LED is off:
1. Make sure Gateway is
properly connected to
power.