FREQUENTLY ASKED QUESTIONS
1. Is PetSpy Receiver Collar waterproof?
Answer:
Yes, the Receiver Collar is fully waterproof.
2. Is PetSpy Remote Transmitter waterproof?
Answer:
No, the Remote Transmitter must be kept away from water.
3. Once my dog is trained do we have to continue wearing the collar?
Answer:
No, but you might have to reinforce training with e-collar from time to
time.
4. How long can I continuously deliver Vibration or Static Shock to my dog?
Answer:
e max amount of time you can deliver the Vibration or Static Shock to
your dog continuously is 10 seconds. e remote transmitter will time out and the
Vibration or Static Shock button must be released and pressed again.
CAUTION: While it is ne to use the Vibration for up to 10 seconds, it is highly
recommended to limit the continuous Static Shock delivery to 5 seconds or less
(the smaller the dog the shorter it should be).
5. What should I do if my dog’s neck becomes red and irritated?
Answer:
Stop using the product immediately for at least 48 hours. If the condition
persists beyond 48 hour please consult your veterinarian.
6. Can I attach a leash to the Receiver collar?
Answer:
No, this can result in pulling the contact points to tightly against your
dog’s neck. Use a separate collar when needed.
7. How long can I keep the Receiver Collar on my dog?
Answer:
e Collar is not design to be worn continuously. We recommend to wear
it only during active training sessions or other outdoor activities (max 4 hours per
day).
8. How long should the training session be?
Answer:
Training sessions should be short and positive (10-15 minutes).
Should you have any questions, feel free to contact us at support@petspystore.com
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