Service Modes, Error Codes, and Fault Finding
EN 20 Q522.2HE LA5.
2010-Jun-30
• 12NC Display. Shows the 12NC of the display.
• Head phone Volume. Gives the last status of the head
phone volume, as set by the customer. The value can vary
from 0 (volume is minimum) to 100 (volume is maximum).
See DFU on how to change this item.
• Surround Mode. Indicates the by the customer selected
sound mode (or automatically chosen mode). Possible
values are “STEREO” and “VIRTUAL DOLBY
SURROUND”. It can also have been selected
automatically by signalling bits (internal software). See
DFU on how to change this item.
• AVL. Indicates the last status of AVL (Automatic Volume
Level) as set by the customer: See DFU on how to change
this item.
• Delta Volume. Indicates the last status of the delta volume
for the selected preset as set by the customer: from “-12”
to “+12”. See DFU on how to change this item.
• Volume. Indicates the last status of the volume for the
selected preset as set by the customer: from “0” to “100”.
See DFU on how to change this item.
• Balance. Indicates the last status of the balance for the
selected preset as set by the customer: from “-10” to “+10”.
See DFU on how to change this item.
• Preset Lock. Indicates if the selected preset has a child
lock: “LOCKED” or “UNLOCKED”. See DFU on how to
change this item.
• Child Lock. Indicates the status of the Child lock. See DFU
on how to change this item.
• Lock After. Indicates at what time the channel lock is set:
“OFF” or e.g. “18:45” (lock time). See DFU on how to
change this item.
• Parental Rating Lock. Indicates the “Parental rating” as
set by the customer. See DFU on how to change this item.
• Parental Rating Status. Indicates the “Parental rating” as
transmitted by the broadcaster (if applicable). If the
parental rating status is indicating a higher age then the
parental rating lock as set by the customer, the child lock
code will be needed to enter .
• TV Ratings Lock. Only applicable for US.
• Movie Ratings Lock. Only applicable for US.
• On timer. Indicates if the “On timer” is set “ON” or “OFF”
and when it is set to “ON”, also start time, start day and
program number is displayed. See DFU on how to change
this item.
• Location. Gives the last status of the location setting as
set via the installation menu. Possible values are “SHOP”
and “HOME”. If the location is set to “SHOP”, several
settings are fixed. So for a customer location must be set
to “HOME”. Can be changed via the installation menu (see
also DFU).
• HDMI Key Validity. Indicates if the HDMI keys (or HDCP
keys) are valid or not. In case these keys are not valid and
the customer wants to make use of the HDMI functionality,
the SSB has to be replaced.
• Tuner Frequency. Indicates the frequency the transmitter
is tuned to.
• TV System. Gives information about the video system of
the selected transmitter. In case a DVBT signal is received
this item will also show ATSC.
– BG: PAL BG signal received
– DK: PAL DK signal received
– L/La: SECAM L/La signal received
– I: PAL I signal received
– M: NTSC M signal received
– ATSC: ATSC signal received
– DVB: DVBT signal received
• 12NC One Zip SW. Displays the 12NC number of the one-
zip file as it is used for programming software in production.
In this one-zip file all below software versions can be found.
• Initial Main SW. Displays the main software version which
was initially loaded by the factory.
• Current Main SW. Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the Internet.
Example: Q582E_1.2.3.4.
• Flash Utils SW. Displays the software version of the
software which contains all necessary components of the
download application. To program this software, EJTAG
tooling is needed. Example: Q582E_1.2.3.4.
• Stand-by SW. Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via ComPair or via USB (see section Software Upgrading
upgrade). Example: STDBY_3.0.1.2.
• MOP SW. Only applicable for US. At the time of release of
this manual, there was still a problem with this item, and
some rubbish was displayed. Ignore this.
• Pacific 3 Flash SW (if applicable). Displays the Pacific 3
software version.
• NVM Version. Displays the NVM version as programmed
by factory.
• Display Parameters. for development purposes only.
• Private PQ Parameters. for development purposes only.
• Public PQ Parameters. for development purposes only.
• Ambilight Parameters. for development purposes only.
• Acoustics Parameters. for development purposes only.
• DFI Software (if applicable). Displays the DFI EPLD
software.
• DFI Ambilight software (if applicable). Displays the DFI
ambilight EPLD software.
How to Exit CSM
Press “MENU” on the RC-transmitter.
5.4 Stepwise Start-up
There are two possible situations: one for protections detected
by the stand-by software and one for protections detected by
the main software.
When the TV is in a protection state due to an error detected by
stand-by software (and thus blinking an error) and SDM is
activated via short-circuiting the pins on the SSB, the TV starts
up until it reaches the situation just before protection. So, this
is a kind of automatic stepwise start-up. In combination with the
start-up diagrams on the following pages, it is shown which
supplies are present at a certain moment. Important to know is,
that if e.g. the 3.3 V detection fails (and thus error 8 is blinking)
and the TV is restarted via SDM, the Stand-by Processor will
enable the 3.3 V, but will not go to protection now. The TV will
stay in this situation until it is reset (Mains/AC Power supply
interrupted). Caution: in case the starting up in this mode with
a faulty FET 7U08 is done, it can destroy all ICs supplied by the
+3.3 V, due to overvoltage. It is recommended to measure first
the FET 7U08 on short-circuit before activating SDM via the
service pads.
When the TV is in protection state due to an error detected by
main software (MIPS protection) and SDM is activated via
short-cutting the service pads on the SSB, the TV starts up and
ignores the error.
In this chassis, only error “63” (power-ok) is a MIPS protection
and already displays the failure via blinking LED.
The abbreviations “SP” and “MP” in the figures stand for:
• SP: protection or error detected by the Stand-by
Processor.
• MP: protection or error detected by the MIPS Main
Processor.
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