Philips AC2889/10R1 - Troubleshooting

14 EN
8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem Possible solution
The appliance
does not work
even though it is
plugged in.
• Check if the front cover is properly installed.
• The lter replacement code has been displaying on the
screen but you have not replaced the corresponding lter
yet. The appliance will be locked if you keep using the
expired lter. In this case, replace the lter and reset the
lter lifetime counter.
The appliance
does not work
even though it is
switched on.
• The lter replacement code has been on continuously but
you have not replaced the corresponding lter, and the
appliance is now locked. In this case, replace the lter and
reset the lter lifetime counter.
The appliance
accidentally
powers o.
• The appliance restarts automatically and goes to the
previous mode when the power resumes.
The Wi-Fi setup is
not successful.
• If the router your purier is connected to is dual – band
and currently it is not connecting to a 2.4GHz network,
please switch to another band of the same router (2.4GHz)
and try to pair your purier again. 5Ghz networks are not
supported.
• Web authentication networks are not supported.
• Check if the purier is within range of the Wi-Fi router. You
can try to locate the air purier closer to the Wi-Fi router.
• Check if the network name is correct. The network name is
case-sensitive.
• Check if the Wi-Fi password is correct. The password is
case-sensitive.
• Retry the setup with the instructions in section ‘Set up the
Wi-Fi connection when the network has changed’.
• The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the appliance
away from other electronic devices that may cause
interferences.
• Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
• Consult the help section in the app for extensive and up-
to-date troubleshooting tips.