10. Trouble shooting
Cannot extract
ambient water
Filter cartridge is not installed
properly
Disconnect the dispenser from the power
supply. Open the machine top lid and take out
Cannot extract
hot water
water
Strange
noise when
Water leakage
Odd taste of
the water
The dispenser is dry-heating
The product is not connected with
the power supply
Check if the dispenser is well connected with
power supply
Press the water extraction button again
Extract ambient water for several times,
and then extract hot water
The raw water tank is not
installed properly
The water in the raw water
tank is at low water level
The quality of the raw water
does not meet the requirement
blocked earlier than expected
The removable drip tray is full
The dispenser has not been used
for a long time
Water oozes from the dispenser
Filter cartridge is not changed as
required
The sealing valve at the bottom
of the raw water tank is blocked
been cleaned
use
Empty the removable drip tray
use
Put the check valve back to the original
position with a thimble, or contact customer
services to change it
Check the raw water tank and install it
properly
Take out the raw water tank and change
water
The check valve on raw water
tank base is blocked or at wrong
position
jug is at low level
Error Causes Solutions
13
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