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Problem Possible cause Solution
If you have checked the above and the
appliance still does not charge, take it to
a Philips service center or contact the
Consumer Care Center.
The mini Turbo brush does
not function properly.
The roller brush is blocked. Remove hairs from the brush with a pair
of scissors (see user manual).
The roller brush is blocked by
fabric or surfaces during
cleaning.
Keep the mini Turbo brush aligned with
the surface and do not push the Turbo
brush into soft surfaces.
The roller brush is not
properly inserted into the
mini Turbo brush.
Make sure that roller brush and the mini
Turbo brush are properly connected and
that there is no gap between the parts
(see user manual).
When I use my vacuum
cleaner I sometimes feel
static electricity shocks.
Your vacuum cleaner builds
up static electricity. The lower
the air humidity, the more
static electricity the
appliance builds up.
Discharge the appliance by frequently
holding the tube against other metal
objects in the room (for example the
legs of a table or chair, etc.). You can
also raise the air humidity level in the
room.
You vacuumed up dust and
dirt. This also causes static
electricity.
Empty the dust container and clean the
filter (Fig. 10) according to the
instructions in the user manual.
Using the water tank
Problem
Possible cause Solution
The water flow from the
water tank is reduced.
The wetting strip is blocked
by dirt.
Remove the wetting strip and clean it.
The microfiber mopping pad
is not placed correctly and
blocks the wetting strip as a
result. This prevents water
from flowing out of the
wetting strip.
Make sure that you place the mopping
pad correctly. Check the user manual for
proper placement.
The water tank is empty or
nearly empty.
Refill the water tank.
You are using a microfiber
mopping pad that is not
supplied by Philips.
Only use an original Philips microfiber
mopping pad. You can buy these
mopping pads in the online Philips shop
at www.shop.philips.com/service or at
your Philips dealer.
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