Philips AVENT SCF363/11 - Page 18

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13 Troubleshooting
This chapter summarises the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact the
Consumer Care Centre in your country or visit us online at www.philips.com/support.
Problem Solution
Lack of suction. • Check that all components are assembled correctly and that the
valve is in positioned correctly.
• Make sure that the cap, the diaphragm, and the Massage
Cushion are tted securely to the pump body with a perfect seal.
• If the air pressure in your region is too low, it may aect the
suction.
• Make sure the silicone tube is rmly connected to the cap and
the motor without twisting.
No milk been
expressed.
• Make sure to assemble and use the breast pump correctly.
• Relax and try again; as pumping skills may improve by
practicing.
• Refer to the “Hints to help you succeed” section.
Pain in the
breast area when
expressing.
• You may pump with a expression level that is too high. You do
not need to use all expression levels, only use the levels that are
comfortable for you. Press the level down button to reduce the
suction.
• Consult your health professional/ breast feeding advisor.
Milk is overowing
from the Massage
Cushion.
• Remove and ret the Massage Cushion for a tight t. Make sure
that it is installed correctly and rmly.
• Try leaning lightly forward.
Cracking/
Discoloring.
• Avoid contact antibacterial or abrasive detergents/ cleaners.
Combinations of detergents, cleaning products, sterilisation
solution, softened water, and temperature uctuations may
cause the plastic to crack. If any crack is found, stop using the
pump immediately. Contact Philips Avent Consumer Care center
for spare components.
• Food coloring can discolor components, but this will not aect
your usage.
• Keep all the components away from the source of heat or direct
sunlight as it can discolor components.
Components are
broken or lost.
• Contact Philips Avent Consumer Care center for spare
components. You can nd the contact details on the Guarantee
Card.