Philips BDP2510B/98 - 5 Trouble­shooting

13
English
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5 Trouble-
shooting
Warning
• Risk of electric shock. Never remove the
casing of the player.
To keep the warranty valid, never try to
repair the player yourself.
If you have problems using this player,
check the following points before
you request service. If you still have a
problem, register your player and get
support at www.philips.com/support.
If you contact Philips, you will be asked
for the model and serial number of this
player. The model number and serial
number are on the back of this player.
Write the numbers here:
Model No. ________________________
Serial No. _________________________
Main unit
The buttons on this player do not work.
• Disconnect this player from the
power supply for a few minutes, and
then reconnect.
Picture
No picture.
• Make sure that the TV is switched
to the correct source input for this
player.
No picture on HDMI connection.
• Make sure that the HDMI cable is
not faulty. If it is faulty, replace with
a new HDMI cable.
• On the remote control, press and
then press “731” (numeric buttons)
to recover picture display. Or wait
for 10 seconds for auto recovery.
• If this player is connected to an
unauthorized display device with an
HDMI cable, the audio and video
signals may not be output.
The disc does not play high-denition
video.
• Make sure that the disc contains
high-denition video.
• Make sure that the TV supports
high-denition video.
Sound
No audio output from the TV.
• Make sure that the audio cables are
connected to the audio input of the
TV.
• Make sure that the TV is switched
to the correct source input for this
player.
No audio output from the loudspeakers
of the external audio device (home
theater or amplier).
• Make sure that the audio cables are
connected to the audio input of the
audio device.
• Switch the external audio device to
the correct audio source input.
No sound on HDMI connection.
• You may not hear any sound from
the HDMI output if the connected
device is non-HDCP compliant or
only DVI-compatible.
No secondary audio output for Picture-
in-Picture feature.
• When [Bitstream] under the [HDMI
audio] or [Digital audio] menu is
selected, interactive sound like
secondary sound for Picture-in-
Picture feature is muted. De-select
[Bitstream].
BDP2510B_98_UM_V2.0.indb 13 1/11/2016 4:00:46 PM