12 EN
6 Troubleshooting
Warning
• Never remove the casing of this product.
To keep the warranty valid, never try to repair
the product yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Web page (www.philips.
com/support). When you contact the
Consumer Care, make sure that the product
is nearby and the model number and serial
number are available.
No power
• Make sure that the AC power plug of the
unit is connected properly.
• Make sure that there is power at the AC
outlet.
No sound or poor sound
• Adjust the volume of your docking speaker.
• Adjust the volume of your iPod/iPhone or
external audio device.
No response from the unit
• Disconnect and reconnect the AC power
plug.
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