Philips EP 5400 Series - Repair Flow


Repair Flow
Process stap Saeco No. Action
Inkate
 Visual inspection (transport damage) take care for pictures
 Check Type/Serial number
 Log all available accessory, counte check with info from consumer
Diagnosis
 Check product for consumer complaint and main function (NFF contact consumer)
 Run Diagnostic to get error codes and relevant set statistics (EPSC) refer SDA_
 Opening machine
Repair
 Repair the fault(s) encountered (view Symptom Cure)
 Checking any modications (view Symptom Cure, new software, etc.)
Refer Annex tabs per family (if available)
 Basic Functional test while the application is open (linked to consumer complaint or what you may have
detected)
Coee
Make e 2 cups at the same time. Are the volumes equal
- Crema
Blow on the coee. Does the crema come back together
Is the crema colour correct (Hazelnut)
- Temperature
Is the coee temperature within spec refer SDA_97832
Steam
Does the steam work
How Water
Does the hot water work
Milk
(if applicable)
- Cappuccino
Does the cappuccinatore produce good froth
 check water circuit for any leakage, such as Oetiker clamps, boiler and valve connection and hoses
 Check mechanism for good movement and unexpected noise
 Assembly
Inspection
 Do cabinet parts t well together
- Visual
 Check for damages
- Power Check
 Will the set switch on
- Accessories
 Do the accessories match with the intake
- Consumer
complaint
 Check the product for the consumer complaint
Quick Functional
test
 Make  cups at the same time. Are the volumes equal
Coee
 Is the sound normal ?
Leakage
 Did the product leak during the testing
Steam out
 Steam out before shipping out, if temperature is below ° to prevent any damaged due to frozen water.
No need for those families Minuto Family (all platform); Incanto Family New .; Pico Baristo ; Gran Baristo;
Intelia V ; Philips  –  ; Incanto Executive; Xelsis-New; Moltio Family (all Platform) Please also check
for GDA_
Reset Error code
 New devices like Xelsis-New have the possibility to reset the error code, once captured it need to be reset to
see if it appear afterwards again
Claim
Administration
 Provide precise IRIS code, according dedicated code table for Garment Care products. The location code
from the part you have worked on MUST be completed always with the part reference from exploded view !
Primary fault and corresponding IRIS code should be claimed rst.
Cleaning
 Clean water reservoir, bean reservoir, brew chamber and conveyor
 Clean and dry brew unit, coee bin and drip tray
 External cleaning (housing surface)
Functions/features explanation