Philips HD4712 - Troubleshooting

19EN
8 Troubleshooting
If you encounter problems when using this appliance, check the following points before requesting
service. If you cannot solve the problem, contact the Philips Consumer Care Center in your country.
Problem Solution
The lights on the
buttons does not go
on.
• There is a connection problem. Check if the power cord is connected
to the cooker properly and if the plug is inserted rmly into the power
outlet.
• The light is defective. Take the appliance to your Philips dealer or a
service center authorized by Philips.
The rice is not cooked.
• There is not enough water. Add water according to the scale on the
inside of the inner pot. You did not press down the control key.
• Make sure that there is no foreign residue on the heating element
and the outside of the inner pot before switching the rice cooker on.
• The heating element is damaged, or the inner pot is deformed. Take
the cooker to your Philips dealer or a service center authorized by
Philips.
The rice is not well
cooked.
• Add more water.
The cooker does not
switch to keep warm
mode automatically in
“Rice Cooking” mode.
• The temperature control is defective. Take the appliance to your
Philips dealer or a service center authorized by Philips.
The rice is scorched.
• Make sure there was enough water. If yes, take the appliance to a
service center authorized by Philips.
Water spills out of
the rice cooker during
cooking.
• Make sure that you add water to the level indicated on the scale
inside the inner pot that corresponds to the number of cups of rice
used.
• Make sure the water does not exceed the next level on the scale, as
this may cause the appliance to overow during cooking.
Rice smells bad after
cooking.
• Clean the inner pot with some washing detergent and warm water.
• After cooking, make sure the steam vent cap, inner lid and inner pot is
cleaned thoroughly.