Problem Cause Solution
The drip tray is quickly
filled.
This is normal. The machine uses
water to rinse the internal circuit
and brew group. Some water
flows through the internal system
directly into the drip tray.
Empty the drip tray when the 'drip tray
full' full indicator pops up through the
drip tray cover.
Place a cup under the dispensing
spout to collect rinsing water.
The machine does not
dispense hot water after
pressing the HOT WATER
button.
The hot water dispensing spout is
not inserted.
Insert the hot water dispensing spout
and press the HOT WATER button
again.
The brew group cannot
be removed.
The brew group is not positioned
correctly.
Close the maintenance door. Switch
the machine off and back on again.
Wait for the machine ready screen to
appear and then remove the brew
group.
The coffee grounds container is
not removed.
Remove the coffee grounds container
before removing the brew group.
The machine is still in the
descaling process.
You cannot remove the brew group
when the descaling process is active.
First complete the descaling process
and then remove the brew group.
The brew group cannot
be inserted.
The brew group is not in the
correct position.
The brew group was not put in rest
position before it was placed back.
Make sure that the lever is in contact
with the base of the brew group and
that the hook of the brew group is in
the correct position.
Reset the machine by switching it on
and off. Place the drip tray and the
coffee grounds container back. Leave
the brew group out. Close the
maintenance door and switch the
machine on and off. Then try to
reinsert the brew group.
The coffee has too little
crema or is watery.
The grinder is set to a coarse
setting.
Adjust the grinder to a finer setting.
The brew group is dirty. Clean the brew group. For thorough
cleaning, follow the monthly cleaning
procedure with the degreasing tablet.
The coffee exit duct is dirty. Clean the coffee exit duct thoroughly
with the handle of the multifunctional
tool or a spoon handle.
The coffee blend is not the
correct one.
Try another coffee blend.
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