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Problem Solution
All indicator lights on the
motor unit are ashing
and device shuts o
automatically.
- Try to switch on the motor unit again.
- Check if you are using the adapter that was supplied with the device.
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
I do not feel any
suction/the suction level
is too low.
- If possible, try a higher suction level.
- Check if the silicone diaphragm is assembled correctly (see
'Assembling the breast pump').
- Check if the white valve is not damaged and assembled correctly
(see 'Assembling the breast pump').
- Check if the other parts of breast pump are intact and assembled
correctly (see 'Assembling the breast pump').
- Make sure that the pump is positioned correctly on the breast to allow
a seal between breast pump and breast.
- If you still do not feel any suction, please contact the Consumer Care
Center via www.philips.com/support.
The suction of the breast
pump is too strong.
- If possible, try a lower suction level. When you express for the rst
time, start with the default suction level (level 5 in stimulation mode,
level 11 in expression mode) and increase/decrease the level when
needed. During dierent expression sessions, dierent levels may feel
most comfortable for you.
- Make sure that you only use the breast pump parts provided with this
breast pump.
- Check if the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
- If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
I express little/no milk
when I use my breast
pump.
- If you do not feel enough suction, please check Troubleshooting item
'I do not feel any suction/the suction level is too low'.
- If you are using the Philips Avent breast pump for the rst time, you
may need some practice before you are able to express any milk.
More expressing tips can be found on the Philips Avent website
www.philips.com/avent.
Supplemental information
Below some common breastfeeding-related conditions are described. If you experience any of these
symptoms, contact a healthcare professional or breastfeeding specialist.
Common
breastfeeding-
related condition
Description
Pain sensation Pain felt on the breast or nipple, or felt as a response to the suction being
above a comfortable level.
Sore nipples Persistent pain in the nipples at the beginning of the pumping session, or
that lasts throughout the entire pumping session, or pain between sessions.
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