WelcomeEye / Link / V1
F34
Problem Solution
Call notications not received
- Check that push notications are enabled in the app.
In Settings, Parameters, Devices, select the intercom panel and
conrm the “Alert notication” mode.
- Please note that you are limited to 10 calls per day.
If you are worried about battery
life
- Disable motion detection if it is not necessary.
- Disable recording if you are not using it.
- Consider reducing the distance between the intercom panel and
the WiFi access point providing the internet: WiFi repeater, limit the
number of obstacles, moving the box/router, etc.
I am not receiving alert
notications on my phone
Check that detection is enabled, and that the notication settings
are correct based on Chapter 7, page 23
Note: If a malfunction occurs, check the rmware update on page 23. A red dot indicates
that an update is required.
13. TECHNICAL SUPPORT - WARRANTY
This product is guaranteed for parts and labour in our workshops.
The warranty does not cover consumables (batteries, etc.) or damage caused by misuse,
improper installation, external intervention, damage due to physical or electrical shocks,
dropping or weather-related phenomena.
• Do not open the device as doing so will void the warranty.
• If returning the product for after-sales service, protect the screen to prevent scratches.
• Clean with a soft cloth only, no solvents. The warranty is void if parts have been dismantled.
Before cleaning, disconnect the equipment or switch it o at the mains.
Note: Do not use any carboxylic acid, alcohol, or similar chemicals on the product. In
addition to damaging your device, the fumes are also hazardous to your health and are
explosive.
Do not use any tool that can conduct voltage (wire brush, sharp tool, etc.) for cleaning.
The receipt or invoice is proof of purchase date.
Contacts and opening hours of our technical support centres are available if necessary on
the website www.philips.com.
Assistance is also available from our Chatbot.
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