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Hearing aids sound softer than usual / no sound
Clean the wax protection system or replace it. Check
whether the battery is correctly inserted and properly
fitted, adjust the fit if necessary. If there is no improve-
ment, change the battery. If the problem persists,
contact your hearing care professional.
Battery discharges too quickly
Insert a new battery and make note of exactly how
long it lasts. Contact your hearing care professional
with this information, they will be able to help and
advise you.
Crackling or buzzing noises
Check for residue due to ear wax. Then try a new
battery. If the problem persists, contact your hearing
care professional.
6. Troubleshooting
102853 PHO_Cassia_ITE_UG_029-0125-03.indd 29 5/14/13 8:34 AM
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