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Appendix A: Troubleshooting
Scanning Problems
Most problems are easily solved, and some of the most common questions and
their recommended solutions are listed below.
Symptom: After following the installation instructions, my computer cannot
find the scanner.
Cause 1: Your software may have not been successfully installed.
Solution 1: Please insert the CD-ROM and reinstall the scanner software. Follow the
on-screen instructions carefully when installing the software.
Cause 2: Some aspect of your computer system does not support USB.
Solution 2: Download and execute the file USBREADY.EXE at
http://www.usb.org/home to determine the level of your computer’s
USB support.
Cause 3: USB is not enabled in your BIOS settings.
Solution 3: Enable the USB controller in your BIOS settings. This is typically done
by pressing a key
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(usually <del>, <F1> or <F10>) during startup. In the
BIOS Settings screen that appears, find the option for USB and enable it.
Exit and Save the changes you made. Your computer is rebooted
automatically. Please consult your computer vendor before attempting to
do this change.
Cause 4: The USB controller was improperly installed on your computer.
Solution 4: To reinstall the USB controller, click on the Start button, choose Settings
and select Control Panel. In the window that opens, double-click on the
Add New Hardware icon. Carefully follow the instructions that appear on
your screen.
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Please consult your computer manual on how to modify your BIOS/CMOS settings.
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